All your answers in one place

This section provides you answers you need instantly with ease. If you get problems getting started with our EgoSms, we advise that you first read this section. It will help you solve about 90% of the challenges you are facing. If it does not help, please feel free to contact our support department.

To send personalized SMS messages using the Custom SMS feature, follow these steps: 

Navigate to Send sms menu item on the top left corner, then choose Custom SMS on the top menu. 

Click the Choose File button to upload the Excel file template.  

Click the Upload button to upload an Excel file. The Excel file should have the following structure: 

  • First Column: This MUST contain the phone numbers of the recipients. 
  • Next Five Columns: These can contain any custom data you wish to use in your SMS, such as names, products, amounts, dates, etc. 

Note: The system reads data from only the first six columns of the uploaded Excel file. 

After uploading the Excel file, a user will be able to type their SMS message with the dynamic content. 

  • Use placeholders to represent data from the uploaded Excel. The placeholders are labelled as `Value1`, `Value2`, `Value3`, `Value4`, `Value5’ `Value6`, which correspond to the first six columns in the Excel file. 
  • Once your message is ready, choose one of the following options: 
  • Send Now: Immediately send the message to all recipients. 
  • Send Later: Schedule the message for a later date and time. 

After selecting your option, confirm the message, and the placeholders will automatically be replaced with the actual data from your Excel file. 

Go to Send Sms menu item on your top left corner, select whether single sms, bulk sms, or custom sms. After filling the required details, select schedule message option and choose the frequency and time for the message to be sent then click send to confirm.

Yes, (1 Message 160 Characters, 2 Messages 320 Characters, 3 Messages 480 Characters, 4 Messages 640 Characters and so forth)

Go to the Outbox menu item on the top left corner, and choose sms reports from the top menu.

We provide methods to send SMS (messaging) one by one or in bulk. Low Per Message Cost, Zero upfront cost and Fast Delivery are some of the key advantages of our SMS Service.

No, but you’re advised to send a minimum of 10,000 numbers per hour to avoid congestion.

The maximum is 160 characters. 

This will be considered as 2 messages – (1 Message 160 Characters, 2 Messages 320 Characters, 3 Messages 480 Characters, 4 Messages 640 Characters and so forth)

No, we do not add any text to your messages. Some companies add some text for advertising their company; this also occupies some characters in the 160-character limit.

Its immediate but might take like 10 seconds long due to traffic.

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