FAQs
All your answers in one place
This section provides you answers you need instantly with ease. If you get problems getting started with our EgoSms, we advise that you first read this section. It will help you solve about 90% of the challenges you are facing. If it does not help, please feel free to contact our support department.
How much is each SMS?
The default price is 35/= but it depends on the traffic you are sending. Visit the pricing page. for more.
How to make payments?
The payment can be made through any of the available payment options like Mobile Money Payment, cheques, bank, and Direct Deposits at our offices.
How to check the balance on the platform?
Log into your account and look for the account balance on the top-right corner just after the Home menu item. The figure displayed represents your account balance.
Does the SMS credit expire?
No. The sms credits don’t expire.
Do I use the number that I used to register to pay?
No. Any number that has sufficient account balance can be used to top up your account.
Can I withdraw my money from the account?
No, you can’t.
Do you charge any start up or monthly charges?
No. It is FREE to register and you only need to pay for sms used.
Is there a minimum monthly purchase required?
No, there are no minimum monthly charges. Simply top up your account whenever you need to send out messages.
What will happen if I do not use my SMS?
Our SMS do not expire and therefore can be used at any time.
How to reset the password?
While on the login page, click Forgot password option.Â
Enter the email associated to your account. Click Recover to confirm, an OTP will be sent to the number associated to your account.Â
Once logged in, you’ll be required to input the current password(OTP) and then the new password.Â
Once all fields are filled in, click Change to confirm.Â
