FAQs
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All your answers in one place
This section provides you answers you need instantly with ease. If you get problems getting started with our EgoSms, we advise that you first read this section. It will help you solve about 90% of the challenges you are facing. If it does not help, please feel free to contact our support department.
How are goals (OKRs) managed and tracked?
Goals are managed within the performance module and customised to how your organisation works because no two companies track performance the same way.Â
Can we customise review cycles and competency frameworks?
Absolutely. Review periods, competencies, and evaluation criteria can all be tailored to fit your organisation’s performance framework.Â
How do you support continuous feedback instead of annual reviews?
The system supports ongoing performance tracking and regular check-ins, making feedback a continuous process rather than a once-a-year event.Â
Does it integrate with major job boards like LinkedIn or Indeed?
Yes. Where integration is supported, we can connect with major job boards. For example, we already integrate with BrighterMonday for job applications.Â
Can you show the candidate tracking pipeline?
Yes. You can track candidates from application through hiring, with customisable stages that match your recruitment process.Â
How customisable is the system without needing a developer?
You’ll be assigned a project manager who trains your team, configures workflows, and customises the interface, no technical skills needed.Â
Can the HR system integrate with existing accounting software?
Yes. If your accounting system supports data sharing or APIs, we can integrate it with PahappaHR.Â
How secure is our employee data?
Employee data is protected using encryption, role-based access, secure cloud servers, regular backups, and strict security standards.Â
How do you handle technical issues or downtime?
Our support team responds quickly to issues, keeps you informed, and works proactively to prevent disruptions through continuous system monitoring.
Can we choose only specific modules, or is it a full package?
PahappaHR is an all-in-one platform designed to work best as a full package. Modules you don’t need can be disabled, and you can activate others anytime, no extra setup required.Â